Refund Policy

Preazy sells digital products and services. Because digital goods can be delivered or accessed immediately, purchases are generally final once delivery or access has been provided, except where a refund is required by applicable law.

When we may offer a refund

• You were charged more than once for the same order.
• The purchased product was not delivered within the stated delivery period.
• A confirmed technical fault prevents the product from working as described and our support team cannot provide a reasonable fix.

When refunds are not normally available

• You changed your mind after receiving the digital product or access.
• You purchased an incompatible product after ignoring the listed requirements.
• Your access was limited or removed because you misused the product or breached these Terms.
• A third-party platform, game, service, or system changed after purchase.
• You cannot provide sufficient order and payment information for us to verify the purchase.

Requesting help

Open a ticket in the official Preazy Discord as soon as possible and provide your order details, payment reference or transaction ID, and a clear description of the issue. Never post private payment information in a public channel.

Payment method

Approved refunds are normally returned through the original payment method where possible. Cryptocurrency transactions cannot be reversed on-chain, so any approved crypto refund requires verification and may be reduced by unavoidable network fees.

Chargebacks

Please contact Preazy support before opening a payment dispute so we have an opportunity to investigate and resolve the issue. This does not limit any rights available to you under applicable law.